Idaho Association Of Health Underwriters
- NAHU's Janet Trautwein - Testimony on MLR before Congress
Click here for NAHU's video showcasing the value of the agent!
President's Message - February 2014
Trent Sutton - IAHU President
I was on an enrollment phone call with a representative from Healthcare.gov a few weeks ago. Like many of you, I have done enough of these to know the point at which the representative asks for the agent’s name and NPN number and was ready to provide such. However, during this call the question was never asked. When I inquired as to why, the representative informed me that SHE was the one assisting with the enrollment so there was no need to list the agent or broker providing assistance. After arguing and forcing her to read the question as listed she begrudgingly entered my name and NPN as the agent.
I have used the following analogy many times while discussing the healthcare.gov enrollment system – I know how to drive a car, but that doesn’t mean I know (or even care) how a radiator, distributer cap, or flux capacitor work. However, when my car breaks down my mechanic certainly better know how those particular parts work and can diagnose and fix problems rather than simply read a script. When it comes to health insurance, IAHU members understand how the components “under the hood” work. Unfortunately in the healthcare.gov system finding a person to solve technical problems is akin to searching for a needle in a haystack.
I share these stories not to whine, but to highlight the importance of knowledgeable agents in the process and the need for a workable system allowing us to do our jobs. While IAHU and NAHU will continue to advocate for solutions, it is reaffirmed to me each day that the best solution for Idahoans is to have our own state controlled enrollment system. I hope that will take the opportunity to join with myself and other members in making our voices heard during our Day on the Hill event next Tuesday February 18th. I encourage you to reach out to your representatives and set a time to meet with them. IAHU has prepared talking points (attach link) for you to assist in these discussions. Our legislators need to see what we do, and be reminded of the critical role that we play.
As we all help carry a bit of the load together, and speak with one voice, we can find solutions to the problems facing our industry tomorrow and into the future. See you next Tuesday!